FAQ
Common questions about Gensail.
Is this HIPAA compliant?
Yes. Gensail is built from the ground up for healthcare. All data is encrypted in transit and at rest, hosted on HIPAA-compliant infrastructure, with full audit logging and SOC 2-ready architecture. We sign BAAs with every customer.
Does this replace my front desk staff?
No. Gensail works alongside your team. Analytics coaches them to get better. Engage handles the follow-up calls they don't have time for. Assistant picks up the overflow. Your staff focuses on the patients in front of them.
How does Gensail integrate with my practice management system?
We integrate through dental PMS aggregation partners, giving us access to scheduling, patient records, treatment plans, and insurance data. No custom IT work required.
How long does setup take?
Most practices are live within days, not weeks. We connect to your PMS, configure your agents, and start analyzing calls immediately.
What if a patient prefers to talk to a human?
Gensail always offers a path to your staff. AI conversations can warm-transfer to your front desk at any point, with full context so the patient doesn't repeat themselves.
Can I see what the AI is saying to my patients?
Every conversation - voice and SMS - is logged with full transcripts. You can review any interaction, provide feedback, and adjust the AI's approach.
How is this different from my existing recall system?
Traditional recall sends a postcard or automated text blast. Gensail has actual conversations - it handles questions, addresses concerns, checks availability, and books the appointment. It also follows up on missed inbound calls, which recall systems don't touch.
What about patients who don't want to be contacted?
Gensail respects all opt-out preferences, do-not-contact flags, and contact frequency limits. Patients can opt out at any time via text or during a call.